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Opp.Karnavati Club, Ahmedabad - 380015, Gujarat , India

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TERM OF USE AGREEMENT

Please read the following terms and conditions carefully as your use of services of this Website is subject to your acceptance of and compliance with the same (“Terms”). THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 AND RULES THERE UNDER AS APPLICABLE AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES. PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE AGREEMENT CAREFULLY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST EXIT THIS WEB PAGE AND STOP ACCESSING OR USING www.shalbyhomecare.org WITH IMMEDIATE EFFECT.

1. DEFINITIONS

In this Terms of Use Agreement, the following words shall have the following meaning:

2. CHANGES TO THE WEBSITE

We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms or as maybe required under the applicable laws of India related to Healthcare, at any time without any prior notice to you. It is your responsibility to review these Terms periodically for updates/changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions.

3. ABOUT US

4. MEMBERSHIP ELIGIBILITY

5.2 Medical Equipment

5.1 Nursing Care Services:

After choosing the Nursing Service and before proceeding for booking

5.2 Medical Equipment

At the time of Booking- order review:

5.3 Attendant Services

After choosing the Attendant Service and before proceeding for booking

5.5 Doctor Services

After choosing the Doctor Service and before proceeding for booking

5.6 Pharmacy Services

5.7 Pathology Services

After choosing the Lab service & before booking the tests

5.8 General Instructions issues in the interest of Patient Party/Buyer/Customer

6. USER ACCOUNT, PASSWORD, AND SECURITY

At the time of Booking- order review:

7. COMMUNICATIONS

When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise. You further agree to receive transactional SMSs and emails from us, with updates about your transactions.

8. SERVICES OFFERED

8.1 The sale/purchase/rental of Products/Equipment shall be additionally governed by specific policies like Return/Replacement Policy, Privacy Policy, etc., and all of which are incorporated here by reference. In addition, these Terms and policies may be further supplemented by product specific conditions, which may be displayed on the webpage of that Product.

9. PRIVACY POLICY

The User/Buyer/Customer/Patient Party hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Home Care, which is incorporated in these Terms by reference. The User/Buyer/Customer/Patient Party further consents that the terms and contents of such Privacy Policy are acceptable to them.

10. USER /BUYER/CUSTOMER/PATIENT PARTY CONDUCT AND RULES

11. USER /Buyer/Customer/Patient Party WARRANTY AND REPRESENTATION

a) The User/Buyer/Customer/Patient Party guarantees, warrants, and certifies that the User/Buyer/Customer/Patient Party is the owner of the content which the User/Buyer/Customer/Patient Party submits or is otherwise authorised to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. The User/Buyer/Customer/Patient Party further warrants that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name, service mark, and copyright formerly or currently used by the User/Buyer/Customer/Patient Party in connection with the Services rendered or products sold by Home Care

12. EXCLUSION OF LIABILITY REGARDING DESCRIPTION OF PRODUCTS

13. DATA PROTECTION AND PRIVACY

By using our website, you acknowledge and agree to our Privacy Policy. You grant us a worldwide, royalty-free, irrevocable, and perpetual license to collect, store, use, and disclose your data for the purpose of providing our services, improving our website, and complying with legal requirements. You confirm that you have obtained all necessary rights, licenses, and consents from any data subjects to share their data with us. We will process personal data in accordance with our Privacy Policy and applicable data protection laws. You agree to indemnify us against any claims or losses resulting from your breach of these data protection obligations. For more details, please review our Privacy Policy available on our website.

14. INTELLECTUAL PROPERTY AND OWNERSHIP

15. LINKS TO THIRD-PARTY SITES

The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Home Care or the Website and Home Care is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Home Care is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Home Care is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Home Care or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The User/Buyer/Customer/Patient Party are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

16. DISCLAIMER OF WARRANTIES/LIMITATION OF LIABILITY:

17. INDEMNIFICATION:

18. ORDERING:

19. PAYMENT, PRICING & PROMOTIONS:

20. FEE POLICY:

21. SHIPPING AND TRANSFER OF TITLE & RISK:

a) Title of the Product/s and risk of loss for all Product/s ordered by you shall pass on to you upon Home Care delivering the Product/s to the shipping carrier for the purpose of delivery to the Buyer.

22. TERMINATION:

23. GOVERNING LAW & DISPUTE RESOLUTION:

24. SEVERABILITY:

25. DISCLAIMER:

a) At present, Medical Device Rules 2017 do not prohibit the sale of any item listed on this Website. However, if the Medical Device Rules 2017 are subsequently revised to include any item currently sold on our Website, then such items shall not be available to the Users and any monies paid for the prohibited item shall be refunded to the respective User.

26. REPORT ABUSE:

a) As per these Terms, User/Buyer/Customer/Patient Party are solely responsible for every material or content uploaded on to the Website. User/Buyer/Customer/Patient Party can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to 9512004324 or www.shalbyhomecare.org / homecare@shalby.in.

Privacy and Cookie Policy

1. GENERAL TERMS:

2. WHAT INFORMATION ABOUT YOU IS COLLECTED ON THE PLATFORM?

3. Cookies and Other Tracking Technologies:

4. HOW DO WE USE THE INFORMATION WE COLLECT

5. DO WE SHARE THE INFORMATION WE RECEIVE?

6. TRANSFER TO THIRD PARTIES AND OUTSIDE INDIA

7. HOW SECURE IS INFORMATION ABOUT ME?

8. WHAT INFORMATION CAN I ACCESS?

9. ARE CHILDREN ALLOWED TO USE THE PLATFORM?

10. THIRD-PARTY LINKS

11. RETENTION OF INFORMATION

12. CHANGES TO YOUR INFORMATION

13. List of cookies we collect

RETURN/ REPLACEMENT POLICY

(https://homecare.shalby.org/return-replacement-policy) Home Care strives to ensure a timely, hassle-free Services compliant delivery to all our customers. However, in case of any issues with the order, Customers must notify us through our Website or by email or you can request it under “My Orders”, followed by “Return/ Replace Order”, and a prompt response is assured to such notifications. Once the Product return/complaint request has been raised by you, Home Care shall initiate a process to vet the request and proceed accordingly. Please note that the window to raise a return/replacement request is open till 48 hours after the order has been delivered.

1. REPLACEMENTS

2. RETURNS

3. Return Pick Up and Processing

4. PRODUCTS NOT ELIGIBLE FOR RETURNS/ REPLACEMENTS/ REFUNDS

5. PAYMENT TERMS FOR REFUNDS

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